PROFESSIONAL SUMMARY

Professional Summary Analytical and detail-oriented Economics graduate with a foundation in data analysis, business reporting, and stakeholder support. Strong skills in Microsoft Excel, SQL basics, and interpreting data to inform business decisions. Experience in administrative roles with a focus on documentation accuracy, operational efficiency, and client communications. I am eager to grow in a business analysis environment where I can contribute to process improvement, data-driven insights, and strategic planning.

CORE COMPETENCIES

• Customer relationship management
• SAP and SAGE Usage
• Microsoft Excel (for aging reports, reconciliation)
• Time management and organization
• Communication and conflict resolution
• Knowledge of NCA (National Credit Act) and consumer protection laws

PROFESSIONAL EXPERIENCE

Call Centre Data analyst | Dec 2022 – Present

• Maintained accurate records, supported audit compliance, and captured financial documentation.
• Assisted with cash flow reporting and reconciliation of data related to compensation fund claims.
• Processed administrative tasks across departments, ensuring smooth and efficient operation.
• Collected and maintained structured client and operations data.
• Assisted in preparing departmental reports and resolving client queries.
• Worked with internal teams to streamline administrative workflows.
• Supported ad-hoc analysis and documentation required for audit and planning.
• Demonstrated excellent interpersonal skills while resolving finance-related client queries.
• Contributed to process enhancements and documentation accuracy across teams.

Collections assistant, JD group | Jan 2019 – Dec 2022

• Monitored and managed overdue accounts to ensure timely payments.
• Performed daily follow-ups via phone, email, and letters for outstanding debt.
• Negotiated payment arrangements and settlements with clients.
• Investigated and resolved customer disputes regarding invoices and payments.
• Reviewed credit applications and performed credit risk assessments.
• Maintained accurate records of collection activities and payment history.
• Worked closely with sales and finance departments to resolve billing issues.
• Recommended accounts for legal action or write-offs when necessary.
• Generated and analyzed aging reports and collection metrics.
• Ensured compliance with debt collection laws (e.g., POPIA, NCA if in South Africa).

EDUCATION

Bachelors of Honors in Economics | Jan 2024 – Current

• Gained foundational skills in SQL and data analysis.

Bachelor’s Degree in Economics | Jan 2018 – Dec 2022

• Specialized in Macro & Microeconomics, Econometrics, Accounting, Public Economics, Commercial Law
• Introduction to SQL, Business Studies, and Money & Banking

REFERENCES

Nqobile Mlotshwa (Supervisor) – 0711271051

Linda Mkhatshwa (Supervisor) – 072 861 3364

Lydia Gama (Supervisor) – 067 919 1428